Refund Policy

Email team@netwebhub.digital with your purchase reference, participant name, and reason for the request so we can locate the transaction.

We confirm receipt and may ask clarifying questions if the request is ambiguous. Keep invoices or receipts you received at purchase time.

Approved refunds are processed back to the original payment method where technically possible; otherwise we propose a reasonable alternative.

For standard digital training purchases, you may request a refund within fourteen (14) days of purchase if you have not consumed more than twenty percent of released core materials as measured by module unlocks or equivalent access logs.

Live workshops with per-seat logistics may carry different cutoffs described on the checkout page for that specific cohort.

Corporate invoices follow the written agreement on the purchase order if it conflicts with this general policy.

Customized audits, bespoke deliverables already delivered, or third-party pass-through fees (such as platform credits purchased on your behalf) are generally non-refundable once work has started or fees are committed.

If you purchased a bundle, partial refunds may be calculated pro-rata based on unused components where fair and permitted.

Promotional or scholarship seats may be marked non-refundable at the time of offer; that label will be visible before acceptance.

If you disagree with an outcome, reply to the same thread with additional context. We aim to resolve good-faith disputes internally before any formal process.

Nothing here limits non-waivable consumer rights you may have under Thai consumer protection law or other applicable regulations.

Chargebacks should be a last resort after contacting us, because they can delay resolution and trigger account review procedures.

This policy applies to purchases made directly through Rebound Cart Lab channels listed on netwebhub.digital unless a separate enterprise agreement states otherwise.

Reseller purchases follow the reseller refund rules; we may need you to route requests through that reseller first.

Prices on the site are informational for planning; any taxes or currency conversion fees charged by payment providers follow provider rules.

Approved refunds are typically initiated within ten (10) business days, though banking networks may add additional settlement time beyond our control.

If a refund fails due to expired card details, we will request updated instructions subject to reasonable fraud checks.

We communicate status at milestones: received, under review, approved or denied, and initiated.